Customer Service

V-PURE ™ takes great pride in servicing and helping our customers.   Ansewers to most common questions are conveniently located in our FAQ page.

If you have any additional questions, need our help, or simply want to give us your feedback, please send us an email. 

We are here to help Monday – Friday, 9am – 5pm (EST)

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Shipping Policy

V-PURE ™ strives to process your orders as possible, offering our customers same day shipping process.  Our business hours are M – F 9am to 5pm (EST) and all orders placed on (before 1pm EST) will usually ship the same day, upon payment authorization.  Orders placed after 3pm (EST) will ship the next business day.  In case of issues with credit card authorizations, your order will not be processed and shipped until the payment has cleared.  We will contact you with instructions on how to proceed with your order.

Free Shipping

V-PURE ™ offers free shipping on order over $35 to all U.S. customers via USPS.  Orders under $35 are subject to a standard flat rate shipping charge.  All orders from are made pursuant to a shipment contract with USPS.  We cannot offer any guarantee of delivery, delivery dates or accept any liability for damaged, lost, or stolen orders.  All delivery should be addressed with your local Post Office and a claim should be filled immediately.  V-PURE ™ is not responsible for any return shipping charges or fees incurred. 

Order Status

Once your order is placed and processed, you will receive a notification email with your order details.  When your order is shipped you will receive another email with tracking information.

To view your order status or tracking number online (for registered users only), please login to your account by clicking on ACCOUNT link from the navigation bar.  Locate your most recent order and click on more details.   

Return Policy

At V-PURE ™ we are committed to serving the needs of our customers.  Your satisfaction is extremely important to us, please review the terms and return policy information listed below, and contact our Customer Service Department, so that we can address your needs.

V-PURE ™ offers a 30 day return policy for online customers only (if your purchase was made from a retail location, please see that retailer for their return policy). 

The 30 day return policy ONLY applies to products in their original packaging.  ANY misused, damaged, or broken products and without the original packaging will not issued ANY refund.  After 30 days, products cannot be returned for a refund. 

Shipping and handling costs and other additional chargers are non-refundable.  You will need to pay for return shipping back to V-PURE ™ via traceable mail.  We are not responsible for any lost packages.  

V-PURE ™ reserves the right to refuse any returns or exchange request that does not meet these requirements.

Please contact Customer Service at BEFORE you return any products that need repair, replacement, or an RMA.       


V-PURE ™ takes great pride in what we do, and stands behind the quality of our products, which are covered by a one-year limited warranty.

 V-PURE ™ warrants only the original purchaser of this product from or authorized reseller or distributor of this product, and guarantees that this product shall be free from defects in material and workmanship for one year after the original date of purchase. This warranty applies to the product under normal use and service listed in the usage documentation. It does not cover any defects or damages cause by the following:

  • Any tempering, modification, alteration, service or repair by any person or company other than V-PURE ™.  
  • Physical abuse or physical damage caused by improper use of the product, or operation in a manner not consistent with the indicated instructions.
  • Any user negligence or use of the product other than which it was intended for.

V-PURE ™ DOES NOT warranty any Atomizers, Clearomizer, Coils, Heads, and similar products.  Most any Atomizers, Clearomizer, Coils, Heads, and similar products will need to be replaced over time depending on usage.

V-PURE ™ reserves the right to refuse any warranty or exchange request that does not meet these requirements.


The products on this site intended for Adults of legal smoking age.

You must be over 18+ to purchase from this site!*

Please verify your age to continue.

*Or the minimum legal smoking age where I live (if higher than 18).